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DOREL AUSTRALIA PTY. LTD. WARRANTY, REFUND AND RETURN POLICY

CHANGE OF MIND

Dorel Juvenile (“Dorel”, “we”, “our” or “us”) does not accept returns of products simply because you have changed your mind, nor does it give refunds for these products. Please choose your products carefully.

MANUFACTURERS WARRANTY

Dorel Juvenile warrants that if your product suffers a defect in materials or workmanship at any time within the below criteria,
    

(a) for products other than car seats & Quinny, 12 months of your original purchase; and

(b) for car seats, the applicable period specified in Table 1 below (the applicable period varies depending on the type of car seat and the nature of the defect),


This warranty only applies to the first owner of the product and is not transferable. 
This warranty does not apply where the defect is caused by improper care (including any failure to use the product in accordance with the recommendations or instructions provided with the product), alteration, accident, misuse, abuse, neglect, impact damage or normal wear and tear that may be expected from daily use over an extended period (e.g. wear to wheels, rotating and moving parts etc.).  You must retain and provide a copy of your receipt as proof of purchase in order to claim under this warranty. 

Dorel Juvenile will reimburse your reasonable expenses of claiming under this warranty. 

Should you have any concerns about your product, or to claim under this warranty, contact our Customer Service Centre at the address specified below or on 1300 809 526, and return the product (with proof of purchase) and copies of receipts for your reasonable expenses of claiming under this warranty to:

Dorel Juvenile 
655-685 Somerville Road
West Sunshine VIC 3020

This warranty is provided by Dorel Juvenile, 655-685 Somerville Road, West Sunshine VIC 3020.  You can contact our Customer Service Centre on 1300 809 526 or via our website at www.dorel.com.au.

This warranty gives you specific legal rights, and you may also have other rights. In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Car seat warranty period for materials and workmanship

CAR SEAT CATEGORY

SEAT WARRANTY PERIOD (FROM DATE OF ORIGINAL PURCHASE)

TRIM WARRANTY PERIOD (FROM DATE OF ORIGINAL PURCHASE)

Maxi-Cosi

6 years

3 years

Mother’s Choice

6 years

2 years

Safety 1st

6 years

2 years

ZuZu

6 years

2 years

SAAS

6 years

2 year

 

Quinny warranty period for materials and workmanship

STROLLER CATEGORY

WARRANTY PERIOD (FROM DATE OF
ORIGINAL PURCHASE)

Strollers

2 years

 

How to make a warranty claim

To make a warranty claim, please contact our customer service team on 1300 809 526 or by email customerservice@dorel.com.au.

Please allow 5-10 working days for repairs and assessments.